Financial Intelligence Solutions - Begin Sales Process—Customer Notification/Education/Awareness

Whether you have direct or indirect interaction with your customers, your institution must be able to respond to their needs. You can begin to do this by gathering the information needed to start the IRA process—thereby helping applicants make the right choices for their situations. As part of this process, it’s essential for you to know the full spectrum of products and services the customer has with your institution. At this stage, it’s also important to provide marketing and educational materials about the products and services you have available.

Adequate Notice Programs

These programs address the “adequate notice” requirements of Section 326 of the USA PATRIOT Act by informing customers that your bank is now required to verify the identity of all individuals, maintain records of such verification, and compare identification with government lists of known or suspected terrorists.

Customer/Member Education Programs

Wolters Kluwer has developed several brochures to help your customers better understand what identity fraud is and why it’s so serious. They refer to the September 11 terrorist attacks as an example of how identity fraud takes place. In that case, false identities and stolen information about real account owners were used to open accounts and move funds from one account to another. The money in those accounts was then used to finance terrorist activities. These brochures also provide valuable tips on how your customers can help safeguard themselves against becoming a victim.

Customer/Member Awareness Programs

Our Fraud Prevention Customer Awareness programs help inform your customers that you’re doing your part in safeguarding their interests. They explain why your bank must be more vigilant about verifying customer identities. And, they provide important information on what customers can do to prevent becoming a victim of fraud.

Privacy Disclosure Brochures

Your customers consider privacy very important, and their concern can only be heightened by the increased awareness of identity theft and money laundering. Having a privacy disclosure that you know is up to date and can explain your privacy policy in easy-to-understand language can help your customers feel better protected by your bank.

Account-Opening Disclosures

Producing deposit account disclosures that accurately reflect your institution’s specific policies, products, and services is one of the most complex and confusing areas of financial institution compliance.

Electronic Display Documents

Electronic display documents are PDF versions of existing Bankers Systems’ documents. For example, when used as display content for your web site, they can be printed and filled out by your account owners—if necessary—and returned in the mail. This allows your account owners and other visitors to learn more about the products and services you have available and to print out specific information of interest to them.